What is included in an augmented product?

An augmented product refers to the additional features or services that go beyond the core and actual product to enhance customer satisfaction and differentiate the offering from competitors. This concept embodies not only the product itself—what it is and its inherent qualities—but also includes extra elements such as warranties, customer service, delivery, and installation that add value to the original product.

By merging the actual product with these supplementary features, businesses can create a more compelling value proposition, leading to enhanced customer loyalty and satisfaction. For example, when considering a smartphone, the augmented product would not only include the phone itself (the actual product) but also the warranty, customer support, and any accompanying software or accessories that improve the user experience.

Understanding this definition helps in crafting marketing strategies that highlight these additional elements, demonstrating how they contribute to the perceived value of the product in the eyes of consumers.